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  • How can I contact customer service?
    Our customer service team is here to assist you. You can contact us via email service@venusloveplay.com. We will respond within 24 hours.
  • What payment methods do you accept?
    We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal.
  • What is your return policy?
    We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us within 30 days of receiving your order for a refund or exchange. Please note that certain items may be subject to a restocking fee, and some items will not be eligible for return.
  • Do you offer discounts or promotions?
    Yes, we occasionally offer discounts and promotions on select products. Be sure to sign up for our newsletter to stay informed about the latest deals and offers.
  • Are your products discreetly packaged?
    Yes, we understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no indication of the contents inside.
  • Are your products body-safe?
    Yes, all of our products are made from high-quality materials and are body-safe. We prioritize safety and quality in everything we offer.
  • Is my personal information secure?
    Yes, we take the security of your personal information seriously. We use industry-standard encryption technology to protect your data and ensure that your information is safe and secure.
  • Do you ship internationally?
    At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause.
  • Can I track my order?
    Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your order online.
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